Intelligent service robots navigate passengers at stations. (PHOTO: XINHUA)

By QI Liming

In the "great population migration" of the 2024 Spring Festival travel rush, the intelligent robot is indispensable. In recent years, more and more robots have appeared in airports and railway stations to provide passengers with high-quality services and make their travel experience as comfortable and convenient as possible.

Intelligent service robots for passenger transport have been put into use at some stations along the Beijing-Zhangjiakou high-speed line. The robot not only provides services such as station navigation and checking train arrival and departure times, but also helps passengers carry large heavy luggage.

The intelligent service robot has a closed storage box and can transport luggage weighing up to about 100 kg for passengers. After putting the luggage in the storage box, passengers can scan a QR code or use face recognition, then the robot carrying the luggage will follow the passenger while in the station. Passengers can also let the robot "lead the way" to the designated ticket gate.

The robot "coworkers" are not only ubiquitous in the waiting hall, but also in the high-speed rail commodity warehouse. Intelligent goods distribution robots dramatically improve the efficiency of warehousing. They can move and carry specified goods in a planned route.

After all the goods in the warehouse are entered into the system by batch, each batch will generate a different serial number. The goods distribution robot can accurately find goods according to the serial number, and shorten any backlog time, significantly improving the efficiency of high-speed rail goods distribution.